Abstract

We propose an alternative approach to the usual business process improvement, in which company workers play an active role in re-designing the organization's processes in a cooperative style. We present the CEPE tool - Cooperative Editor for Processes Elicitation - which is a cooperative graphic editor that supports the building of the knowledge about the current process and reports associated problems. Moreover, this paper presents the results of a case study in which the editor was used. © Springer-Verlag Berlin Heidelberg 2003.