Abstract

Business process modeling is expensive and time consuming. It depends very much on the elicitation method and the person in charge. The model needs to be shared in order to promote multiple perspectives. This paper describes a group storytelling approach as an alternative to the traditional individual interviews to elicitate processes. The form of information gathering is the stories told by processes' performers, who describe their work, difficulties and suggestions. A process to abstract and transform stories into business process representations is also part of the method. A tool to support storytelling and this transformation is also described. © 2008 IEEE.