Abstract

Evaluating readiness of individual public agencies to execute specific e-Government programs and directives is a key ingredient for wider e-Government deployment and success. This article describes how the eGov-MM model was used to over 30 many Chilean public agencies and to identify specific areas in which each of them should focus improvement efforts. eGov-MM is a capability maturity model, patterned on similar models from the IT and organizational domains; it recognizes 4 leverage domains, 17 key domain areas (KDA) and 54 critical variables, identifies capability levels for each critical variable and KDA and proposes a synthetic maturity level for institutions. The 9-agencies pilot study and the 30-agencies massive study indicate that, in Chile today, the best developed areas are IT-related and mirror exactly those that are pre-requisites for the goals of the 5-years Digital Strategy, and the least evaluated are related to internal processes and human capital management. © 2009 Springer Berlin Heidelberg.