Abstract

Decisions are frequently sent to implementers without much detail. It should not be a surprise, then, that results are not as expected. The lack of accompanying information and a common context produces wrongly implemented or lost decisions. This paper proposes a solution to this problem based on computer technology. In particular, a combination of tools including shared workspaces, process modeling with workflow and a discussion tool, is proposed. A case is used to illustrate the problem and its solution. © Springer-Verlag 2004.