Examining Failure of Smart City Public Value Co-Creation: The Role of Institutional Commitment

Ciesielska, Magdalena; Sanchez, Aurora; Sabatini, N; Hagen, L; Liao, HC; Cid, DD

Keywords: commitment, institution, SMART CITY, co-creation

Abstract

The concept of a smart city holds a great promise for prosperity for its residents by delivering them public value that satisfies their needs. But the reality falls far from the vision, as the implementation of ambitious goals in the form of smart city projects in subcontracting mode occurs in complicated socio-techno-political settings, which often end up in failure. Institutional facets of political commitment and its impact on public value creation are not fully recognized. To close this gap, this study adopts the approach of political commitment to identify and analyze those elements that could hinder the provision of public value in a smart city project. To do so, we perform a qualitative analysis of four smart city initiatives' failures in different countries. The findings reveal that particular elements associated with political commitment in subcontracting projects impact public value provision in smart city initiatives. Particularly, the key role of the continuation of political commitment in its institutionalization phase leads to a loss of public value within strategic, political, and financial spheres. Our study contributes to better recognition of institutional settings that contribute to smart city initiatives' failure.

Más información

Título según WOS: Examining Failure of Smart City Public Value Co-Creation: The Role of Institutional Commitment
Título según SCOPUS: ID SCOPUS_ID:85167865311 Not found in local SCOPUS DB
Título de la Revista: DGO '23: Proceedings of the 24th Annual International Conference on Digital Government Research
Editorial: Association for Computing MachineryNew YorkNYUnited States
Fecha de publicación: 2023
Página de inicio: 449
Página final: 457
Idioma: English
Financiamiento/Sponsor: Association for Computing Machinery
DOI:

10.1145/3598469.3598520

Notas: ISI, SCOPUS