Abstract

The aim of this study is to propose a model derived from operations management that allows generating a global performance indicator for universities degrees. The model redefines the process of training professionals through an educational model focused on the teaching-learning approach. In this model, the variable availability is related to student retention. The variable performance is linked with academic performance and the variable quality with on-time graduation. The model is applied to a university degree in Chile, obtaining different efficiency results by admission cohort (2006-2012) with their respective on-time graduation (2012-2018). It is highlighted the importance of expanding research to achieve an indicator qualification scale that is consistent and standardized. We concluded that the proposed model will allow universities to measure, control, and improve academic processes by facilitating decision-making processes