Abstract

The COVID-19 pandemic forced Chilean probation officers to adopt remote supervision technologies to maintain contact with their clients. Considering remote contact was scarcely used by Chilean probation officers before the pandemic, this change demands studying the impact of the pandemic remote supervision on the contact between officers and clients. To address this problem, we surveyed probation officers (n = 326) exploring the impact of COVID-19 on clients, officers, and the use of remote supervision across six Chilean macro-geographical regions representing the entire country: Extreme North, North, Santiago (Metropolitan Region), Middle South, South, and Extreme South. The survey includes demographics on probation officers at the national level, presenting data about their workload and agency for the first time. The results suggest that probation officers drastically changed how they contact their clients, shifting from primarily in-person communication to remote contact including videoconferencing, calls, and text messages. Our findings indicate that clients were heavily impacted by the pandemic in different psychosocial aspects and had low rates of access to technology. Finally, the macro-geographical analysis reveals how demographics, agency characteristics, technology access, and COVID-19 impact vary throughout the country. We conclude by discussing the relevance of the geographical and socioeconomic context before implementing remote supervision as community supervision core practice.