Abstract

The Information Consumer Experience (ICX) significantly impacts organizational performance. ICX is influenced by three key dimensions: personal, social, and organizational. However, no studies have provided a solid theoretical foundation for ICX. This study presents a theoretical model that integrates these dimensions within the Theory of Motivated Information Management (TMIM) to offer a comprehensive framework for understanding and analyzing ICX in organizations. The proposed model combines personal, social, and organizational factors within the TMIM framework, providing a holistic view of how information consumption affects employee performance and organizational outcomes. It emphasizes individual cognitive and emotional responses, as well as the broader organizational context in which information is managed and shared. Our findings show that incorporating these dimensions into the TMIM framework strengthens the model, addressing TMIM's limitations and providing a more robust approach to ICX. Specifically, the inclusion of emotional factors beyond anxiety, the role of social interactions and organizational culture, and the impact of organizational structures and technology policies enriches the model. These findings suggest that optimizing information consumption through improved management can enhance organizational efficiency, employee satisfaction, and overall performance. This model fills a gap in the literature, offering a theoretical basis for future ICX research and empirical exploration of the interaction between these dimensions in organizational contexts.