Abstract

One of the distinctive characteristics of today’s society has to do with the access to profuse information that the various interest groups of the organizations have, a peculiarity that transforms users into highly demanding entities regarding the products and/or services they receive. Considering the reality previously described, an investigation is carried out whose main objective to evaluate if a set of personal factors of the graduates influences their level of satisfaction, in relation to the Administrative Sciences career of a University of the State of Chile, to provide information to decision makers, which allows them to improve the processes of the respective entities. It is a study with a quantitative, descriptive cross-sectional approach, which used the graduate satisfaction model of Gómez-Molina et al. (2019), which worked with a sample of 70 cases (graduates between 2016 and 2020). The Cronbach’s alpha coefficient obtained was 0,926 for the complete questionnaire, which indicates a very good reliability of the scale used. Data analysis included U Mann-Whitney test and Kruskal-Wallis tests. It was possible to determine that the graduates have medium-low satisfaction levels in all the dimensions studied. The results also support the idea that higher levels of satisfaction are associated with the labor field and income levels.