Abstract

Collaborative techniques for business process design are generally supported by groupware tools that allow process actors to interact collecting their knowledge about the activities performed. Despite success reports, challenges are still observed due to the complexity of this task. We propose to gather benefits of interviews, collaboration and visual methods in eliciting business processes in order to deal with problems identified in literature. We present an approach based on a collaborative mobile application which analysts should use while interviewing process stakeholders. The information is collected through a simple BPMN diagram through which they exchange information and build parts of the models. © 2011 IEEE.