Abstract

This work reviews theoretical and empirical elements regarding performance assessment, from a strategic point of view within a human resources management approach. The article analyzes the performance assessment system of a Chilean public university, under a qualitative exploratory methodology based on five in-depth interviews to faculty members across different academic hierarchies that have worked in key university roles. Results emphasize the vast knowledge these the professors have regarding the main characteristics and components of the system, which allows to diagnose strengths and weaknesses of it. As a conclusion, the high relevance the interviewees place on the performance assessment system is presented. They emphasized on the need of implementing some tactical and operative improvements to improve efficacy and efficiency of the system, to contribute in a better way to a sustainable university project.