Abstract

The main objective of this article is to define the gaps which make more difficult the access and the appropriate use of ICT in Chilean SME’s in livestock sector. In order to reach this objective, it were surveyed 151 managers of SME’s in dairy sector, located in the Región de los Ríos and Región de los Lagos, Chile (provinces of Valdivia, Osorno and Llanquihue). The data compiled were processed using descriptive statistics and multivariate analysis. They yielded the following results: a) the lack of training was the main gap registered to access to ICT within the companies analyzed, b) poor access to specific software is another of the gaps most important, and c) half of the managers surveyed had an unfavorable attitude to the constant updating of ICT in their companies. Finally, we recommend a policy that aims, in addition to the basic and specific equipment access, ICT training within the different occupational levels of the SME’s.