Article
BMJ  (2012)

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States

Aiken, L. H.; Sermeus, W.; Van den Heede, K.; Sloane, D. M.; Busse R.; Bruyneel, L.; Rafferty, A. M.; Tishelman, C.; Scott A.; Brzostek, T.; Kinnunen, J.; Schwendimann, R.; Heinen, M.; Zikos, D.; Sjetne, I. S.; et. al.