Abstract

The medium port currently investigated is incorporating the concept of smart port into decision-making and operational activities. To determine the critical factors that show the existing gaps with those working with Industry 4.0, a systemic conceptual model for a smart medium-size port is designed for a hyperspace containing cyber-social-technological-cognitive domains (CSTC), where are related ideas, perceptions, information and knowledge that should have a highly automated port for efficient management and optimization of logistics processes. A sample of high-level executive experts from three medium ports made it possible to diagnose the CSTC development levels of Chilean ports in each of their domains, detecting gaps with respect to a smart port, identifying opportunities and giving recommendations to reach Industry 4.0 in the near future. (C) 2020 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-ne-nd/4.0/) Peer-review under responsibility of the scientific committee of the 7th International Conference on Information Technology and Quantitative Management (ITQM 2019)