Abstract

Chile is an emblematic case in the implementation of a neoliberal child welfare policy. This policy is now almost entirely undertaken by private organizations, financed based on their achievement of standardized performance indicators. Scientific literature suggests that these indicators govern workers’ rationality. However, international studies indicate that the effect of indicators is not just rational but also affective. From a textual-affective analysis of 14 interviews and 2 workshops conducted with 5 female workers and 1 male worker from different partner organizations within the Chilean National Service for Minors, participants reported that this management model consumes and mechanizes the work carried out by these professionals. However, it is affectivity that makes resistance possible.