Abstract

The software industry is a dynamic and ever-changing environment where knowledge dissemination and ongoing learning is an open challenge, especially in agile organizations where continuous learning is essential. Organizational training covers the set of activities that drive this learning process and is one of the process areas of process improvement models like CMMI. In this paper, we discuss how the organizational training activity has been carried out at agile organizations under the lens of CMMI V2.0. In other words, we use the CMMI-DEV V2.0 Organizational Training practices to provide an overview of how agile organizations plan, perform, and assess their training activities as part of their continuous learning process. Existing literature primarily discusses the techniques used to train and retrain employees. However, there is little evidence on how to plan training, how to assure alignment with the organization's strategic and tactical goals, and how to evaluate the effectiveness of training, which are very important challenges in the organizational training process. The paper concludes by presenting eight valuable insights identified by this research and matching them up with the CMMI-DEV V2.0 Organizational Training practices.