Abstract

While some areas of software engineering knowledge present great advances with respect to the automation of processes, tools, and practices, areas such as software maintenance have scarcely been addressed by either industry or academia, thus delegating the solution of technical tasks or human capital to manual or semiautomatic forms. In this context, machine learning (ML) techniques play an important role when it comes to improving maintenance processes and automation practices that can accelerate delegated but highly critical stages when the software launches. The aim of this article is to gain a global understanding of the state of ML-based software maintenance by using the compilation, classification, and analysis of a set of studies related to the topic. The study was conducted by applying a systematic mapping study protocol, which was characterized by the use of a set of stages that strengthen its replicability. The review identified a total of 3776 research articles that were subjected to four filtering stages, ultimately selecting 81 articles that were analyzed thematically. The results reveal an abundance of proposals that use neural networks applied to preventive maintenance and case studies that incorporate ML in subjects of maintenance management and management of the people who carry out these tasks. In the same way, a significant number of studies lack the minimum characteristics of replicability.