Abstract

This study aims to analyze the opinion of the main agents involved in non-university public education - in-stitutions and citizens -about a particular online educational application used as a way of communication be-tween the aforementioned agents. To do this, we analyze the main topics, emotions and feelings reflected by the agents of the messages published on the social network Twitter to assess the effect of this educational application. We collected 7598 tweets (all of them in Spain between 2018-10-29 and 2021-10-29) using as the word of the query "iPasen" app used in Andalusia (Spanish region) to improve communication between teachers, parents, and students in the public education system. Then, all the tweets were classified between institutions or in-dividuals. The proposed methodology allows us to obtain the main feelings of a very large group of people in a relatively easy way. And it allows managers of public or private educational organizations to track how those feelings evolve.