ASSESSMENT OF THE LEVEL OF STAKEHOLDERS’ SATISFACTION WITH RESPECT TO THE SCOPE: A METHODOLOGICAL PROPOSAL FOR MINING PROJECTS
Keywords: Stakeholder management, scope management, level of satisfaction, project life cycle
Abstract
Traditionally, stakeholders have been underrepresented when defining the scope of a project, generating numerous problems during the execution and implementation of the project. Through this study, a procedure is proposed for helping to project management team to systematically identify and prioritize the involvement of each key stakeholder in mining projects. The procedure provides a tool to assess the level of completeness in defining the scope of the project, considering the stakeholders’ needs. With this methodological proposal, decision-makers and project managers will be able to ensure that the requirements and needs of the stakeholders are properly considered in the early stages of the project, allowing a better level of satisfaction with respect to the desired scope of the project.
Más información
| Título de la Revista: | REVISTA DE LA CONSTRUCCION |
| Editorial: | Pontificia Universidad Catolica de Chile |
| Fecha de publicación: | 2017 |
| Página de inicio: | 10 |
| Página final: | 16 |
| Idioma: | Inglés |
| Financiamiento/Sponsor: | Pontificia Universidad Católica de Chile |
| Notas: | WOS incipiente |