ASSESSMENT OF THE LEVEL OF STAKEHOLDERS’ SATISFACTION WITH RESPECT TO THE SCOPE: A METHODOLOGICAL PROPOSAL FOR MINING PROJECTS

M

Keywords: Stakeholder management, scope management, level of satisfaction, project life cycle

Abstract

Traditionally, stakeholders have been underrepresented when defining the scope of a project, generating numerous problems during the execution and implementation of the project. Through this study, a procedure is proposed for helping to project management team to systematically identify and prioritize the involvement of each key stakeholder in mining projects. The procedure provides a tool to assess the level of completeness in defining the scope of the project, considering the stakeholders’ needs. With this methodological proposal, decision-makers and project managers will be able to ensure that the requirements and needs of the stakeholders are properly considered in the early stages of the project, allowing a better level of satisfaction with respect to the desired scope of the project.

Más información

Título de la Revista: REVISTA DE LA CONSTRUCCION
Editorial: Pontificia Universidad Catolica de Chile
Fecha de publicación: 2017
Página de inicio: 10
Página final: 16
Idioma: Inglés
Financiamiento/Sponsor: Pontificia Universidad Católica de Chile
Notas: WOS incipiente