Abstract

In the National Universities of the city of Lima, the quality of service has reflected a certain behavior of satisfaction and reliability in the students. The present investigation had the purpose of determining if there is a relationship between the quality of service and the satisfaction of the students at a National University in Lima, 2022. The methodology was basic, quantitative correlational, non-experimental, cross-sectional, hypothetical deductive method. The population was 68 students with a calculated sample of 65 students. The survey technique was used and the questionnaire as an instrument, which was validated through expert judgment. The result found was a value of Spearman's Rho coefficient = 0.751, in which there is a significant, direct, and high correlationbetween the quality of service and the satisfaction of the students at a National University in Lima, during the period 2022. This The investigation concluded that the quality of service is significantly related to the satisfaction of the students at a National University in Lima.