Abstract

The purpose of this paper is to define the performance-oriented rating criteria for the portfolio and project managers. Therefore, through an action research, this article was based on the analysis of the projects in relation to their requirements uncertainty and technical knowledge uncertainty and also of the life cycle of each project, associated with an evaluation of the technical and behavioral competencies of the project team, here called soft skills and hard skills. The work was carried out from July to September 2018 in an agroindustrial cooperative in southern Brazil. Among the main results, we highlight the implementation of criteria to guide appropriate ways of project management according to their respective characteristics and selection of managers for each specific project; this was possible through a structured view of the project portfolio of the company. As a contribution to this study, we provide an overview of the most appropriate management approaches for each project and structure team competency criteria, so that the project office supervisor can direct team capacity building efforts to more specific competency knowledge allowing Information Technology sector to prioritize value from project deliverables. At the end of the paper, we also propose a structural model for future studies.