Abstract

Purpose: This paper aims to identify digitally reflective employees as facilitators of digital work characteristics. Design/methodology/approach: This conceptual paper focuses on developing a general micro-theoretical framework that clarifies digital reflection (DR). It integrates theoretical and empirical accounts from different management viewpoints on DR into one general micro-theoretical framework. Findings: This research defines DR as an individual’s tendency to consider how digital work characteristics affect them and their organization. Practical implications: The results indicate that firms wishing to introduce or maintain new digital work characteristics that positively impact human resources may profit from involving and promoting DR in the work design and human resources management processes. Originality/value: This paper describes a DR framework that can help scholars and managers understand the mediating role of DR in the relationship between digital work characteristics and individual results.