Abstract

In this study is presented a model to design affective conversation interfaces. Therefore, it is necessary to understand some concepts related with emotions and conversational interfaces. Studies reviewed are more related to UI recommendations for chatbots but not for mental health. In addition, that a conversational interface can be voice or text or both. Also, studies reviewed does not specify a structure of conversation that the dialogue should follow. In this study is proposed a simple model following the approach of User-Centered Design to design an affective conversation interface for mental health. However, different mental health issues and types of therapy for anxiety and depression were not explored in depth in this study, as this involves a person's state of mind.