Brazilian Food Retailer Satisfaction with Suppliers

Luciana de Araujo Gil; Yu, Jong Pil; Johnson, Lester; Pomering Alan

Abstract

We examine the impact of relational investment and cooperation on both economic and non-economic satisfaction of food retailers with their suppliers. The sample included 101 food retailers in selected cities in Brazil. We find that relational investment has the greatest impact on economic satisfaction whereas cooperation has the greater impact on non-economic satisfaction. Suggestions for further research are developed

Más información

Título de la Revista: Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volumen: 21
Fecha de publicación: 2008
Página de inicio: 137
Página final: 151
URL: https://jcsdcb.com/index.php/JCSDCB/article/view/51