Abstract

PurposeThis study analyzes how the notion of the people emerged in two (neo)liberal societies during the crisis in 2019: Hong Kong and Chile.Design/methodology/approachFrom a qualitative and comparative perspective, 131 middle-class individuals were interviewed during heightened contentious activity in Hong Kong and Chile. The interviews were analyzed based on Ruiz's model for sociological discourse analysis.FindingsThe study shows that in contexts strongly influenced by liberalism, the notion of "people" is not advertised antagonistically against the individual but as complementary, and to this end, it emphasizes the heterogeneity of repertoires or demands. The comparison of these two movements highlighted the importance of democratic institutions in shaping the outcomes and effectiveness of protests.Research limitations/implicationsEnacting the National Security Law in Hong Kong and the mandatory blockade imposed by both governments in response to the COVID-19 pandemic required an adaptation in the design and execution of the interviews, adopting a hybrid format. The volatility that characterizes periods of political crisis requires longitudinal follow-up. This article does not capture but can be explored in associated research publications.Originality/valueThe research offers two significant contributions: it addresses the immediate context by conducting on-site research during the most significant contemporary crises in Hong Kong and Chile. Secondly, it problematizes the understanding of the people in liberal societies and proposes it as a complementary (and not antagonistic) concept to that of the individual.