Abstract

The purpose of this study was to investigate the technological literacy process in older adults for labor integration using web employment portals in Chile. The research was carried out during 2022, from the Visual Communication Design program, attached to the School of Design of the Metropolitan Technological University. The aim was to recognize the meanings given by users to the experience of digital literacy for inclusive purposes for their incorporation into the labor market. For this, mixed research with a phenomenological approach was developed, through the UX methodology, focused on the needs and characteristics of users. It was theoretically based on User-Centered Design (UCD), from which the UX methodology is derived, to characterize and understand the accessibility of digital job search portals for older adults. The results of the research allowed us to characterize the needs and limitations of the study population in their digital literacy process, for the use of employability platforms, with the purpose of reintegrating into the labor market, as a mechanism for economic and social self-sufficiency. Platforms with greater simplification are required for their effective, intuitive and autonomous use; and information architectures that present the contents in a simple and legible way, with responsive UI that adapts to all devices.