Abstract

Introduction: Burnout syndrome is a significant occupational health issue in professions with high emotional stress, such as healthcare personnel. It is characterized by physical, emotional, and mental exhaustion, impacting quality of life and job performance. Burnout can lead to depression, anxiety, illnesses, and workplace abandonment, affecting the quality of services and users. The objective of this article is to determine the presence of Burnout syndrome according to its dimensions and its relationship with sociodemographic and occupational variables in workers at the Ñipas Family Health Center. Materials and Methods: A cross-sectional study with a sample of 70 individuals. A survey for sociodemographic and occupational variables and the Maslach Burnout Inventory questionnaire were administered to determine the presence or absence of Burnout syndrome. Microsoft Excel was used for parametric data, and for non-parametric data, statistical significance was established through the Chi-square test and Fisher’s test, using Colab software. Results: The prevalence of Burnout syndrome among the establishment’s workers was 8.3%. A statistically significant relationship was established between the depersonalization dimension and gender, and between the depersonalization dimension and accompanying status (p=0.01). No statistically significant relationship was found between other sociodemographic and occupational variables and Burnout dimensions. Discussion: The prevalence of Burnout in this study is low (8.3%), yet its determination is relevant due to its negative impact on healthcare professionals and patient care. Emotional exhaustion (40%) and low personal accomplishment (50%) are the most affected dimensions. Keywords: burnout syndrome, healthcare personnel, user care.