Abstract

In 2021, the Metropolitan Technological University (UTEM) implemented the service-learning methodology with the aim of promoting meaningful learning through the development of generic skills in students and contributing to the resolution of problems of organizations related to their disciplines in the context of the COVID-19 pandemic. Through a descriptive research method and the application of a questionnaire to 346 students, this study investigates the effects of S + L in the development of the competences of effective argumentation, collaborative work, problem solving, creation of solutions and social responsibility. Likewise, it delves into how the experience impacts motivation with the online educational process and presents, characterizes and explains the A + S institutional model and its adaptations for remote emergency education.