Abstract

COVID-19 pandemic, which has announced to the world from Wuhan in China, has naturally formed economic shocks in air transport. As a result of the COVID-19 crisis, governments closed international borders and almost all airlines have drastically reduced their available seat capacity. The aim of this study is to examine the early and late responses such as financial decisions, managing and recovering flights, human resources management and hygiene measures taken by Turkish air carriers in a crisis environment during pandemics and economic shocks. Turkish Civil Aviation Industry (TCAI) is analyzed pre and during COVID-19 in terms of market overview. Finally, we also present current and future directions, and provide examples of the reactions from Turkish and global carriers. The results show that TCAI is heavily impacted by the COVID-19 Pandemic and the market is re-shaping with fewer carriers in the recovery phase. Airline staff faced significant salary decreases in TCAI due to revenue decrease of the airlines. Cargo-only flights are increased crucially in the TCAI, although passenger figures are dropped.