Abstract

Interoperability is a key challenge for organizations to collaborate with each other and be able to provide high-quality services. Digital Government (e-Government) focuses on value delivery to citizens through information and communication technology (ICT) support for processes, activities, and resources, from different public organizations. Hence, interoperability in the context of e-Government is of critical importance to link and integrate processes and services sharing data from organizations to deliver better public services to citizens. Business Process Management (BPM) provides support for the business processes lifecycle, defining phases and activities to provide services or products with value for end users. Successful inter-organizational collaborative process management within e-Government organizations will lead to better conceptual and technological integration, not only with each other but also with citizens and users in general. To this end, it is necessary to devise new ways to deal with the complexity of e-Government collaborative process.