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Marcelo Olivares Acuña

Assistant Professor

Universidad de Chile

Santiago, Chile

Líneas de Investigación


Operations Management; Supply Chain Management; Service Operations; Applied Econometrics

Educación

  •  Managerial Science and Applied Economics, UNIVERSITY OF PENNSYLVANIA. Estados Unidos, 2007
  •  Statistics, UNIVERSITY OF PENNSYLVANIA. Chile, 2006
  •  Industrial Engineering, UNIVERSIDAD DE CHILE. Chile, 2000

Experiencia Académica

  •   Associate Professor Full Time

    COLUMBIA UNIVERSITY

    New York, Estados Unidos

    2007 - 2012

  •   Visiting Professor Other

    STANFORD UNIVERSITY

    Palo Alto, Chile

    2017 - At present

  •   Profesor Asistente Full Time

    UNIVERSIDAD DE CHILE

    Santiago, Chile

    2011 - At present

  •   PROFESOR ASOCIADO Full Time

    UNIVERSIDAD DE CHILE

    FACULTAD DE CIENCIAS FÍSICAS Y MATEMATICAS

    SANTIAGO, Chile

    2012 - At present

  •   Adjunct Associate Professor Part Time

    COLUMBIA UNIVERSITY

    New York, Estados Unidos

    2021 - 2022

Experiencia Profesional

  •   Visiting Professor Other

    Stanford University

    Palo Alto, Chile

    2017 - At present

  •   Adjunt Professor Part Time

    Columbia Business School

    New York, Chile

    2014 - 2015

  •   Instructor Full Time

    Universidad de Chile

    Santiago, Chile

    2000 - 2002

  •   Director Grupo de Estudio, Economia y Administracion Other

    Conicyt

    Santiago, Chile

    2015 - At present

Formación de Capital Humano


Main Advisor of Doctoral Students:
PhD in Decision, Risk and Operations, Columbia Business School
Yina Lu (2012)
Sang Won Kim (2012)

Doctorado en Sistemas de Ingenieria, U de Chile
Daniel Yung (2019)
Pablo Jofre (expected 2022)
Eduardo Lara (expected 2022)

Main advisor of Master students:
Magister en Gestion de Operaciones, U de Chile
Rodrigo Guerra (2019)
Joaquin Poblete (2022)
Simon Maturana (2021)
Rodrigo Arriagada D. (2018)
Pablo Jofré O. (2017)
Eyal Levy G. (2017)
Fernando Galdames P. (2015)

Main advisor, Industrial Engineering, U de Chile:
Javier Ferraz S. (2017)
Armin López B. (2015)
Nicolás Garcias C. (2014)
Loreto Elgueta E. (2013)


Difusión y Transferencia


Competitive grants

Principal Investigator, Fondef Project ID19I10303 (2019-2021), “Desarrollo de un sistema
integrado de gestión de trasplantes basado en aprendizaje automático y diseño de mercado.”

Principal Investigator, Proyecto Evaluacion Impacto DIPRES (2019-2021), “Diseño y evaluacion de nudges para incentivar ahorro en las compras publicas.”

Principal Investigator, Fondecyt Project #1181201 (2019-2021), “Managing Capacity Utilization
in Service Platforms”.

Principal Investigator, Fondef Proyect # ID16I10122, “Platform design for the implementation of competitive framework agreements in public procurement”. (2016-2021)

Co-investigator, Fondecyt Project #1161333, “Econometric Models for Dynamic Labor Allocation Systems”. (2016-2019)

Principal Investigator, Fondef Project # IT13I20031, “Desarrollo de una herramienta para la evaluación económica de niveles de servicio al cliente en retail”. (2014-2016)

Principal Investigator, Columbia-Chile grant, "Public Procurement Mechanisms: From Practice to Research (and Back Again)", (2014)

Principal Investigator, Fondecyt, Project #1120898 “Measuring the Value of Customer Service in Retailing” (awarded by Conicyt, Chile, equivalent to NSF)

Co-principal Investigator, Fondef Project # IT17I0066 (2018-2020), “Desarrollo de una Plataforma Software-as-a-Service para Apoyar Decisiones de Dotación de Personal en Cadenas de Retail”.

CIBER/Chazen Research Grant (2010). "Measuring the performance of combinatorial auctions in school meal procurement"

Columbia Business School, Social Enterprise Center (2008-2009) "Designing procurement mechanisms for meal procurement for public schools in Chile"

The Wharton School, Baker Retailing Initiative (2006). "Estimation of the effect of out-of-stocks in supermarkets"

Public sector collaborations:

Poder Judicial de Chile. Labor allocation system for judges and supporting staff in Chilean courts. 2015-2017.

Fiscalia Nacional Economica. Advisor in economic analysis of antitrust cases,
Estimation of Damages for the “Toilet paper” collusion case in Chile (2016)
Estimation of overprices caused by a bidding ring of injectable Pharma products in Healthcare Public Procurement in Chile (2016-2018)

Servicio Nacional del Consumidor (Chile’s Bureau of Consumer Protection). Economic Report for the Estimation of Damages for the “Poultry” collusion case in Chile (2017).

Private sector:
Walmart Chile. Development of stock-out detection system based on transaction data. (2013-2014).

Banco Bci. Demand estimation and price optimization of consumer loans. (2017-2018)

Clinica Santa Maria. Analysis of surgery data to improve resource efficiency and identify best practices (2017-2018)


Premios y Distinciones

  •   Best Service Management SIG Award

    Institute of Operations Research and Management Science

    Estados Unidos, 2015

    Award for the best paper in the area of Service Management in published during 2013-2015,

  •   Finalist, Best Management Science Paper

    Institute of Operations Research and Management Science

    Chile, 2016

    Award for the best paper in Operations Management published in the journal Management Science during 2013-2015. Paper was selected as one of the three finalists.

  •   Associate Editor for Management Science

    INFORMS

    Estados Unidos, 2015

    Associate Editor of one of the flagship journals in the discipline of Management Science and Operations Research

  •   Best professor

    UNIVERSIDAD DE CHILE

    Chile, 2016

    Best professor awarded by the president of the University of Chile.

  •   Best Professor Award, Ingenieria Industrial

    UNIVERSIDAD DE CHILE

    Chile, 2013

    Award to the best full-time professor of Industrial Engineering, University of Chile. Prize awarded in 2013, 2014 and 2018.

  •   Management Science Meritorious Service Award

    INFORMS

    Estados Unidos, 2010

    Prize awarded to the best reviewers of the journal Management Science, one of the most prestigious in the field of Operations Research and Management Science

  •   Management Science Distinguished Service Award

    INFORMS

    Estados Unidos, 2010

    Prize awarded to outstanding reviewer work for the Management Science journal, one of the most important in the area of Operations Research and Management Science.

  •   M&SOM Meritorious Service Award

    INFORMS

    Estados Unidos, 2009

    Prize awarded for excellent work as a reviewer for the M&SOM, one of the most distinguished in the field of Operations Management

  •   1st prize, Doctoral Student Paper Competition

    Production and Operations Management Society

    Estados Unidos, 2007

    Prize awarded to the best doctoral thesis in the field of Supply Chain Management

  •   OPIM Outstanding Scholar Award

    UNIVERSITY OF PENNSYLVANIA

    Estados Unidos, 2005

    Awarded to the most distinguished doctoral student of the Operations and Information Management Department at The Wharton School, U of Pennsylvania

  •   Beca Presidente de la Republica

    mideplan

    Chile, 2002

    Distinguished fellowship to pursue doctoral studies in top universities.

  •   Best undergraduate thesis

    Instituto Chileno de Investigación de Operaciones

    Chile, 2001

    Premio a la mejor memoria de Pregrado en Chile en la disciplina de gestión de operaciones

  •   Second place in undergraduate thesis competition

    Sociedad Argentina de Investigación de Operaciones

    Argentina, 2001

    2nd best undergraduate thesis in operations research.

  •   Best Management Science paper award

    INFORMS

    Estados Unidos, 2018

    Award for the best paper in the field of operations management published in Management Science in the last 3 years.

  •   Franz Edelman Prize

    INFORMS

    Estados Unidos, 2022

    This is the most prestigious award of the Institute of Operations Research and Management Science to applied research with impact in organizations. The 2022 prize was awarded to the Government of Chile for the development of analytical tools to handle the Covid-19 pandemic. Prof. Olivares was one of the 5 researchers leading the project.


 

Article (18)

Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic
The Social Divide of Social Distancing: Shelter-in-Place Behavior in Santiago During the Covid-19 Pandemic
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics
A Review of Empirical Operations Management over the Last Two Decades
Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts
Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management?
Dons Adding Inventory Increase Sales? Evidence of a Scarcity Effect in US Automobile Dealerships
Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes
ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach
Measuring the Effect of Queues on Customer Purchases
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction
Drivers of inventory in the U.S. automotive industry
Structural Estimation of the Effect of Out-of-Stocks
Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets
Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time
14
Marcelo Olivares

Assistant Professor

Departamento de Ingenieria Industrial

Universidad de Chile

Santiago, Chile

3
Andres Musalem

Profesor Asociado

UNIVERSIDAD DE CHILE, FACULTAD DE CIENCIAS FISICAS Y MATEMATICAS, ING. INDUSTRIAL

Santiago, Chile

2
Andrés Weintraub

Professor

Industrial Engineering

UNIVERSIDAD DE CHILE

SANTIAGO, Chile

1
Rafael Epstein

Provost

UNIVERSIDAD DE CHILE

Santiago, Chile

1
Marcel Goic

Profesor Asistente

Departamento de Ingeniería Industrial

Universidad de Chile

Santiago, Chile