marketing cuantitativo; estadistica bayesiana; econometria; gestion de operaciones empirica; teoria de juegos; comportamiento del consumidor

Tsan-Yao Huang, (University of Minnesota’s Health Services Research, Policy and Administration, committee member, graduation year: 2020).

Rudolf-Harri Oberg (Duke University’s Economics Department, committee member, graduation year: 2020).

Luis Aburto (Universidad de Chile’s Industrial Engineering Department, Engineering Systems, Thesis Co-Chair, graduation year: 2019)

Daniel Yung (Universidad de Chile’s Industrial Engineering Department, Engineering Systems, Thesis Committee Member, graduation year: 2019)

Yan Shang (Duke University’s Fuqua School of Business, Operations Management, Thesis Co-Chair, graduation year: 2016)

Yina Lu (Columbia University, Business School, Decision, Risk and Operations, Thesis Committee Member: graduation year: 2013)

Song Yao (Duke University’s Fuqua School of Business, Marketing, Thesis Committee Member, graduation year: 2009)

Research Seminars

“Estimating Customer Spillover Learning of Service Quality: A Bayesian Hierarchical Approach”
Universidad de los Andres, May 2017
“Word of Mouth Bias and Optimal Communication Strategies”
Universidad de Chile, April 2014

“When Demand Projections Are Too Optimistic: A Structural Model Of Product Line And Pricing Decisions”
Pontificia Universidad Católica de Chile, November 2015.
Universidad de Chile (Ind. Eng.), March 2015.
Universidad de Chile (Empirical Workshop in Management Science and Applied Economics), January 2014.
London Business School (Marketing Summer Camp), July 2009.

“Retail in High Definition: Using Video Analytics to Study Customer-Salesperson Interactions”
The Wharton School, U. of Pennsylvania, June 2014.
Duke University, August 2013.
U. of Maryland, August 2013.

“Quantitative Marketing”
Universidad de Chile (ISCI PhD Winter School), July 2013.

“The importance of Feature and Object Fixations in Choice-Based Conjoint Analysis”
Universidad de Chile (Empirical Workshop in Management Science and Applied Economics), March 2013.

“Retail in High Definition: Marketing and Operations Management Lessons from Digital Images and Videos of Retail Stores”
Universidad de Los Andes, May 2013.
Universidad Adolfo Ibañez, April 2013.
INSEAD, March 2013.
Telefonica Chile, January 2013.
Universidad de Chile (Retail Analytics Workshop), December 2012.

“Customer Waiting Time and Purchasing Behavior: An Empirical Study of Supermarket Queues”
University of North Carolina at Chapel Hill, May 2012.
Duke University, July 2011.

“Structural Estimation of the Effect of Out of Stocks”:
Stanford (GSB), May 2010.
University of Michigan, Ann Arbor, February 2009.
University of Chicago (GSB), June 2008.

“How much should you invest in each customer relationship: A competitive strategic approach”:
Universidad de Chile (Ind. Eng.), December 2007.

“Estimating Consumer Preferences and Coupon Usage from Aggregate Information”, September-November 2005 (job-market):
Cornell University
Dartmouth College
Duke University
INSEAD
Purdue University
University of Maryland
University of North Carolina
University of Rochester
University of Southern California
University of Texas at Austin
University of Texas at Dallas
Washington University in St. Louis

“Estimating Models of Individual Behavior Using Aggregate Information”:
Universidad de Chile (Ind. Eng.), December 2004.

Conference Participation and Discussions

Andrés Musalem, Yan Shang and Jeannette Song (2017): “Estimating Customer Spillover Learning of Service Quality: A Bayesian Hierarchical Approach,” 2017 Marketing Science Conference, Los Angeles, CA.

Andrés Musalem, Yan Shang and Jeannette Song (2016): “Estimating Customer Spillover Learning of Service Quality: A Bayesian Hierarchical Approach,” 2016 Quantitative Marketing and Economics (QME) Conference, Evanston, IL, USA.

Andrés Musalem, Yan Shang and Jeannette Song (2016): “Estimating Customer Spillover Learning of Service Quality: A Bayesian Hierarchical Approach,” 2016 Latin-Iberoamerican Conference on Operations Research, CLAIO, Santiago, Chile.

Andrés Musalem, Yan Shang and Jeannette Song (2016): “Estimating Customer Spillover Learning of Service Quality: A Bayesian Hierarchical Approach,” 2016 Invitational Choice Symposium, Lake Louise, Alberta, Canada.

Andrés Musalem (2016): “When Demand Projections Are Too Optimistic: A Structural Model Of Product Line And Pricing Decisions,” Workshop in Consumer Analytics, Universidad de Chile, San Pedro de Atacama, Chile.

Andres Musalem, Marcelo Olivares and Ariel Schilkrut (2015): “Retail in High Definition: Using Video Analytics in Salesforce Management,” Workshop on Empirical Research in Operations Management, The Wharton School of the University of Pennsylvania, Philadelphia, PA.

Andrés Musalem (2015): “This Call May Be Recorded: Using Call Center Data to Predict Customer Retention”, 2015 Marketing Science Conference, Johns Hopkins University, Baltimore, MD.

Ricardo Montoya, Andres Musalem and Marcelo Olivares (2014): “Detecting Shelf Stock-outs using Real Time Point-of-Sales Data,” Consortium for Operational Excellence in Retail, The Wharton School of the University of Pennsylvania, Philadelphia, PA.

Andres Musalem, Marcelo Olivares, Ariel Schilkrut and Nicolas Garcias (2014): “Retail in High Definition: Using Video Analytics to Study Customer-Salesperson Interactions,” 2014 Marketing Science Conference, Emory University, Atlanta, GA.

Andrés Musalem (2014): “When Demand Projections Are Too Optimistic: A Structural Model Of Product Line And Pricing Decisions,” XII International Industrial Organization Conference, Northwestern University, Chicago, IL.

Andrés Musalem, Martin Meißner and Joel Huber (2013): “The importance of feature and object fixations in choice-based conjoint analysis,” 2013 Marketing Science Conference, Özye?in University, Istanbul, Turkey.

Joshi, Yogesh and Andrés Musalem (2013): “Word of Mouth Bias and Optimal Communication Strategies,” 2013 Marketing Science Conference, Özye?in University, Istanbul, Turkey.

Andrés Musalem, Kenneth Wilbur and Patricio del Sol (2013): “A Parsimonious Structural Model of Individual Demand for Multiple Related Goods,” 2013 Invitational Choice Symposium, Noordwijk, Neatherlands.

Andrés Musalem, Kenneth Wilbur and Patricio del Sol (2012): “A Direct Utility Multiple-Choice-Quantity Model with Interdependent Choice Utilities: An application to the Chilean TV advertising industry,” 2012 Marketing Science Conference, Boston University, Boston, MA..

Yina Lu, Marcelo Olivares, Andrés Musalem and Ariel Schilkrut (2011): “Customer Waiting Time and Purchasing Behavior: An Empirical Study of Supermarket Queues,” 2011 Workshop on Empirical Research in Operations Management, The Wharton School of the University of Pennsylvania, Philadelphia, PA.

Yina Lu, Marcelo Olivares, Andrés Musalem and Ariel Schilkrut (2011): “Customer Waiting Time and Purchasing Behavior: An Empirical Study of Supermarket Queues,” 2011 Marketing Science Conference, University of Houston, Houston, TX.

Musalem, Andrés and Woochoel Shin (2009): “When Demand Projections Are Too Optimistic: A Structural Model Of Product Line And Pricing Decisions,” 2009 Marketing Science Conference, University of Michigan, Ann Arbor, MI.

Musalem, Andrés and Woochoel Shin (2009): “When Demand Projections Are Too Optimistic: A Structural Model Of Product Line And Pricing Decisions,” VII International Industrial Organization Conference, Northeastern University, Boston, MA.

Musalem, Andrés (2009): Discussion of “The Impact of Initial Financial State on Firm Duration Across Entry Cohorts,” by Kim P. Huynh, Robert C. Petrunia and Marcel C. Voia, VII International Industrial Organization Conference, Northeastern University, Boston, MA.

Musalem, Andrés (2009): Discussion of “Shopping Cost and Brand Exploration in Online Grocery,” by Andrea Pozzi, VII International Industrial Organization Conference, Northeastern University, Boston, MA.

Musalem, Andrés (2008): Invited discussion of “A Simple Nonparametric Estimator for the Distribution of Random Coefficients in Discrete Choice Models,” by Patrick Bajari, Jeremy Fox, Kyoo il Kim and Stephen Ryan, VI Quantitative Marketing and Economics Conference, New York University, New York, NY.

Musalem, Andrés and Wagner Kamakura (2007): “An Ecological-Inference Model for Drawing Conclusions about Individuals from Aggregate Data,” XXIX Marketing Science Conference, INFORMS, Singapore Management University, Singapore.

Musalem, Andrés and Wagner Kamakura (2007): “A Bayesian Latent Class Approach to Ecological Inference for Multi-way Contingency Tables,” Seminar on Bayesian Inference in Econometrics and Statistics, Washington University in St. Louis, St. Louis, Missouri.

Musalem, Andrés, Eric T. Bradlow, Daniel Corsten, Marcelo Olivares and Christian Terwiesch (2006): “Structural Estimation of Retail Demand Under Unobserved Out of Stocks,” Joint Statistical Meetings, ASA, Seattle, Washington.

Musalem, Andrés, Eric T. Bradlow, Daniel Corsten, Marcelo Olivares and Christian Terwiesch (2006): “Structural Estimation of Retail Demand Under Unobserved Out of Stocks,” XXVIII Marketing Science Conference, INFORMS, University of Pittsburgh, Pittsburgh, Pennsylvania.

Musalem, Andrés, Eric T. Bradlow and Jagmohan S. Raju (2005): “Who’s got the Coupon: Estimating Consumer Preferences and Coupon Usage from Aggregate Information,” XXVII Marketing Science Conference, INFORMS, Emory University, Atlanta, Georgia.

Mondschein, Susana and Andrés Musalem (2003): “Determining optimal service quality investments for different customer segments,” XXV Marketing Science Conference, INFORMS, University of Maryland, College Park, Maryland.

Musalem, Andrés (2000): “Determining Service Quality Impact on profits of a financial services firm,” X Latin Ibero-American Congress on Operations Research and Systems, Ciudad de Mexico, Mexico (CD-ROM).

Bosch, Máximo and Andrés Musalem (2000): “Category Management in Retailing: an Operations Research Vision,” X Latin Ibero-American Congress on Operations Research and Systems, Ciudad de Mexico, Mexico (CD-ROM).

Musalem, Andrés (1999): “Calidad de Servicio y Rentabilidad: midiendo el impacto de la calidad de servicio en la rentabilidad de una empresa de servicios,” III Chilean Congress on Operations Research (OPTIMA), Arica, Chile (pp. 145-153).
(Translation: “Service Quality and Profitability: measuring service quality impact on the profitability of a financial services firm”)