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Juan Carlos Ferrer Ortiz

Full Professor

PONTIFICIA UNIVERSIDAD CATÓLICA DE CHILE

Santiago, Chile

pricing policies and inventories; composition and pricing of product and service packages; allocation of workforce shifts; route optimization using geo-referenced information

Industrial Engineer Degree with Major in Computer Science, PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE. Chile, 1995
M.Sc. in Engineering with Major in Management, PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE. Chile, 1995
Ph.D. in Management, MASSACHUSETTS INSTITUTE OF TECHNOLOGY. Estados Unidos, 2002

Associate Professor Full Time

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Ingeniería

Santiago, Chile

2007 - 2016
Associate Dean Full Time

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Ingeniería

Santiago, Chile

2010 - 2016
Assistant Professor Full Time

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Ingeniería

Santiago, Chile

2002 - 2007
Instructor Professor Full Time

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Ingeniería

Santiago, Chile

1995 - 2002
Research Affiliate Part Time

MASSACHUSETTS INSTITUTE OF TECHNOLOGY

Cambridge, Estados Unidos

2010 - 2011
Visiting Scholar Full Time

MASSACHUSETTS INSTITUTE OF TECHNOLOGY

Cambridge, MA, Estados Unidos

2009 - 2010
Visiting Professor Full Time

MASSACHUSETTS INSTITUTE OF TECHNOLOGY

Cambridge, MA, Estados Unidos

2015 - 2015
Vice Dean Full Time

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Ingeniería

Santiago, Chile

2013 - 2016
Full Professor Full Time

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Ingeniería

Santiago, Chile

2016 - At present

Analyst Full Time

Sonda S.A.

Chile

1993 - 1993
Developer Full Time

HP – AT&T – IBM – Enron – Citigroup

Cambridge, MA, Estados Unidos

1998 - 2002
Presidente del Directorio Part Time

Pricing SpA

Santiago, Chile

2014 - 2023
Presidente del Directorio Part Time

Shift SpA

Santiago, Chile

2014 - At present
Presidente del Directorio Part Time

The Optimal SpA

Santiago, Chile

2023 - At present

Professor Ferrer has taught nearly 4,000 students, in undergraduate and graduate programs at PUC, and also in the M.B.A. program in the Sloan School of Management at M.I.T.

He has been the thesis advisor for 18 undergraduates, 20 Master’s level graduate students, and three doctoral students.

Best Student in Computer Science Award

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Chile, 1995

Best student award in Computer Science, Class 1995
Ismael Valdes Valdes award

Chilean Institute of Engineers

Chile, 1996

Ismael Valdes Valdes award, from the Chilean Institute of Engineers for his “moral conditions and his aptitudes to organize and lead”.
Fullbright scholarship

Bureau of Educational and Cultural Affairs

Estados Unidos, 1998

Fulbright scholarship for doctoral studies in the United States. 1998-2000
“Presidente de la República” scholarship

MIDEPLAN

Chile, 1998

“Presidente de la República” scholarship from MIDEPLAN for doctoral studies in the United States. 1998-2001
Best Teaching Award

PONTIFICIA UNIVERSIDAD CATOLICA DE CHILE

Chile, 2009

Best Teaching Award, Engineering School, P.U.C. Chile, in 2004, 2007, 2008 and 2009.
Dictuc Annual Award

DICTUC S.A

Chile, 2012

Excellence in applied project with industry (SHIFT UC)


When should shelf stocking be done at night? A workforce management optimization approach for retailers Munoz, Renata; Munoz, Juna-Carlos; Ferrer, Juan -Carlos; Gonzalez, Virginia I.; Henao, Cesar Augusto Article ISI COMPUTERS & INDUSTRIAL ENGINEERING (2024)
Identifying proactive ICU patient admission, transfer and diversion policies in a public-private hospital network Marquinez, Jose Tomas; Saure, Antoine; Cataldo, Alejandro; Ferrer, Juan-Carlos Article ISI EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2021)
Appointment and patient scheduling in chemotherapy: a case study in Chilean hospitals Ramos, C; Cataldo, A; Ferrer, JC Article ISI ANNALS OF OPERATIONS RESEARCH (2020)
Efficient shift scheduling with multiple breaks for full-time employees: A retail industry case Alvarez, Esteban; Ferrer, Juan-Carlos; Carlos Munoz, Juan; Augusto Henao, Cesar Article ISI COMPUTERS & INDUSTRIAL ENGINEERING (2020)
A proactive transfer policy for critical patient flow management Gonzalez, J; Ferrer, JC; Cataldo, A; Rojas, L Article ISI HEALTH CARE MANAGEMENT SCIENCE (2019)
Multiskilled Workforce Management by Utilizing Closed Chains under Uncertain Demand=> a Retail Industry Case Henao, Cesar; Ferrer, Juan-Carlos; Muñoz, Juan-Carlos Article Computers and Industrial Engineering (2019)
An integer Programming approach to curriculum-based examination timetabling Cataldo, A.; Ferrer, J-C.; Miranda, J.; Rey, P.; Sauré, A. Article ANNALS OF OPERATIONS RESEARCH (2017)
Design of a single window system for e-government services: Chilean Case Cataldo, A.; Ferrer, J-C.; Rey, P.; Sauré, A. Article JOURNAL OF INDUSTRIAL AND MANAGEMENT OPTIMIZATION (2017)
Optimal pricing and composition of multiple bundles: A two-step approach Cataldo, A.; Ferrer, J-C. Article ISI SCOPUS EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2017)
Real-Time Recovering Strategies on Personnel Scheduling in the Retail Industry MacVicar, Michael; Ferrer, Juan-Carlos; Muñoz, Juan-Carlos; Henao, Cesar Article Computers and Industrial Engineering (2017)
A Mixed Integer Approach to Multi-Skilled Workforce Scheduling Cuevas R; Ferrer J.C.; Klapp M.; Muñoz J.C. Article JOURNAL OF SCHEDULING (2016)
Fijación de precios basándose en la creación de valor: ¿Cuánto está dispuesto a pagar el cliente? Guitart I.; Rocha e Oliveira P.; Ferrer J-C. Article Harvard Deusto (2016)
Multiskilling with closed chains in a service industry: A robust optimization approach Henao C.A.; Ferrer J.C.; Muñoz J.C.; Vera, J Article ISI SCOPUS INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS (2016)
Pricing and Composition of Bundles with Constrained Multinomial Logit Pérez J.; López-Ospina H.; Cataldo A.; Ferrer J-C. Article INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH (2016)
The impact of multi-skilling on personnel scheduling in the service sector: a retail industry case. Henao C.; Muñoz J.C; Ferrer J.C Article JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY (2015)
Assessing salesforce marginal productivity Troncoso, Gonzalo; Muñoz, Juan Carlos; Ferrer, Juan Carlos; de Grange, Louis Article ISI APPLIED ECONOMICS (2014)
Assessing salesforce marginal productivity Troncoso G.; Muñoz J.C; Ferrer J.C; De Grange L. Article APPLIED ECONOMICS (2014)
Consumer price sensitivity in the retail industry: Latitude of acceptance with heterogeneous demand Casado, E.; Ferrer, JC Article ISI SCOPUS European Journal of Operational Research (2013)
Impact of delays on customers' safety perceptions and behavioral intentions Rocha e Oliveira, P; Ferrer, JC Article Journal of Airline and Airport Management (2012)
Model for Optimization of Locations of Schools and Student Transportation in Rural Areas Mandujano, P,; Giesen R.; Ferrer J.C. Article ISI SCOPUS Transportation Research Record (2012)
Risk averse retail pricing with robust demand forecasting Ferrer J.C.; Oyarzún, D.; Vera, J Article ISI SCOPUS International Journal of Production Economics (2012)
The behavioral consequences of repeated flight delays Ferrer J.C.; Rocha e Oliveira, P.; Parasuraman, A. Article ISI SCOPUS Journal of Air Transport Management (2012)
A system design to bridge the gap between the theory and practice of retail revenue management Ferrer J.C.; Fuentes, D Article SCOPUS International Journal of Revenue Management (2011)
On pricing of multiple bundles of products and services Ferrer, JC; Mora, H.; Olivares, F Article ISI SCOPUS European Journal of Operational Research (2010)
Don't Manage Waits, Manage Experiences: Waits and Measures Bitran, Gabriel R.; Ferrer, Juan-Carlos; Rocha e Oliveira, Paulo. Article IESE Insight (2009)
An optimization approach for scheduling wine grape harvest operations Ferrer, JC; Mac Cawley A.; Maturana, S; Toloza S.; Vera, J Article ISI SCOPUS INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS (2008)
Modelo de asignación de recursos en atención primaria Raña, GR; Ferrer, JC; Bedregal, P Article REVISTA MEDICA DE CHILE (2007)
On pricing and composition of bundles BITRAN, GR; Ferrer, JC Article ISI SCOPUS PRODUCTION AND OPERATIONS MANAGEMENT (2007)
A mixed-integer programming model for gas purchase and transportation Contesse, L; Ferrer, JC; Maturana, S Article ISI SCOPUS ANNALS OF OPERATIONS RESEARCH (2005)
Design and implementation of an optimization-based decision support system generator Maturana, S; Ferrer JC; Barañao, F Article EUROPEAN JOURNAL OF OPERATIONAL RESEARCH (2004)


Assessing the Impact of Labor Flexibility in Shift Scheduling MISTI-PUC Seed Fund (1) Proyecto 2013-2013 Inv. Principal
Creación de un modelo para programación de citas y periodicidad de exámenes médicos en el diagnóstico de enfermedades en un Sistema de Salud Público FONDEF (CA13I10319) Proyecto 2013-2015 Inv. Principal
Investigación e identificación de variables para un modelo de estimación de demanda y fijación de precios para productos perecibles en la industria de alimentos de origen avícola CORFO INNOVA (SC-045) Proyecto 2011-2012 Director(a)
Investigación e identificación de variables para un modelo de estimación de demanda, inventario y fijación de precios para productos con baja frecuencia de compra en la industria farmacéutica CORFO INNOVA (SC-048) Proyecto 2011-2012 Director(a)
PRICING AND COMPOSITION OF MULTIPLE BUNDLES OF PRODUCTS AND SERVICES WITH DIFFERENT CUSTOMER SEGMENTS FONDECYT (1110511) Proyecto 2011-2013 Inv. Principal
Optimal Retail Pricing Policies for Correlated Products VRAID/VRI PUC (1) Proyecto 2010-2010 Inv. Principal
Optimización de políticas de inventario en CENABAST y Hospitales Públicos DIPRES, Ministerio de Hacienda (1) Proyecto 2010-2010 Inv. Principal
ON PRICING OF BUNDLES OF PRODUCTS AND SERVICES WITH SETUP COSTS FONDECYT (1095161) Proyecto 2009-2011 Inv. Principal
Quality investment optimization LAN Airlines (1) Proyecto 2005-2005 Inv. Principal
PRICING BUNDLES OF PRODUCTS AND SERVICES IN THE HIGH-TECH INDUSTRY FONDECYT (1030539) Proyecto 2003-2005 Inv. Principal


Managing customer experiences: Perspectives on the temporal aspects of service encounters BITRAN, GR; Ferrer, JC; Oliveira, PRE Review ISI SCOPUS M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2008)