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Marcelo Olivares Acuña

Assistant Professor

Universidad de Chile

Santiago, Chile

Operations Management; Supply Chain Management; Service Operations; Applied Econometrics

Managerial Science and Applied Economics, UNIVERSITY OF PENNSYLVANIA. Estados Unidos, 2007
Statistics, UNIVERSITY OF PENNSYLVANIA. Chile, 2006
Industrial Engineering, UNIVERSIDAD DE CHILE. Chile, 2000

Associate Professor Full Time

COLUMBIA UNIVERSITY

New York, Estados Unidos

2007 - 2012
Visiting Professor Other

STANFORD UNIVERSITY

Palo Alto, Chile

2017 - A la fecha
Profesor Asistente Full Time

UNIVERSIDAD DE CHILE

Santiago, Chile

2011 - 2024
PROFESOR ASOCIADO Full Time

UNIVERSIDAD DE CHILE

FACULTAD DE CIENCIAS FÍSICAS Y MATEMATICAS

SANTIAGO, Chile

2012 - A la fecha
Adjunct Associate Professor Part Time

COLUMBIA UNIVERSITY

New York, Estados Unidos

2021 - A la fecha
Full Professor Full Time

UNIVERSIDAD DE CHILE

Economia y Negocios

Santiago, Chile

2024 - A la fecha

Visiting Professor Other

Stanford University

Palo Alto, Chile

2017 - A la fecha
Adjunt Professor Part Time

Columbia Business School

New York, Chile

2014 - 2015
Instructor Full Time

Universidad de Chile

Santiago, Chile

2000 - 2002
Director Grupo de Estudio, Economia y Administracion Other

Conicyt

Santiago, Chile

2015 - A la fecha
Assistant Professor Full Time

Universidad de Chile

Santiago, Chile

2012 - 2018

Main Advisor of Doctoral Students:
PhD in Decision, Risk and Operations, Columbia Business School
Yina Lu (2012)
Sang Won Kim (2012)

Doctorado en Sistemas de Ingenieria, U de Chile
Daniel Yung (2019)
Pablo Jofre (expected 2022)
Eduardo Lara (expected 2022)

Main advisor of Master students:
Magister en Gestion de Operaciones, U de Chile
Rodrigo Guerra (2019)
Joaquin Poblete (2022)
Simon Maturana (2021)
Rodrigo Arriagada D. (2018)
Pablo Jofré O. (2017)
Eyal Levy G. (2017)
Fernando Galdames P. (2015)

Main advisor, Industrial Engineering, U de Chile:
Javier Ferraz S. (2017)
Armin López B. (2015)
Nicolás Garcias C. (2014)
Loreto Elgueta E. (2013)

Competitive grants

Principal Investigator, Proyecto Evaluacion Impacto DIPRES (2024-2026), “Modernización en las Compras Públicas: Impacto en PYMES y Desarrollo Regional con Perspectiva de Género” (CoPIs: Ana Maria Montoya, Josefa Aguirre).

“Evaluación del impacto del estrés financiero en la salud y seguridad laboral de los trabajadores
adheridos a la ACHS”, Proyecto de Investigación Superintendencia de Seguridad Social and
Comisión para el Mercado Financiero, CoPI.

“Incentives and Market Design in Public Procurement”, Fondecyt 1230416, ANID, PI.

Principal Investigator, Fondef Project ID19I10303 (2019-2021), “Desarrollo de un sistema
integrado de gestión de trasplantes basado en aprendizaje automático y diseño de mercado.”

Principal Investigator, Proyecto Evaluacion Impacto DIPRES (2019-2021), “Diseño y evaluacion de nudges para incentivar ahorro en las compras publicas.”

Principal Investigator, Fondecyt Project #1181201 (2019-2021), “Managing Capacity Utilization in Service Platforms”.

Principal Investigator, Fondef Proyect # ID16I10122, “Platform design for the implementation of competitive framework agreements in public procurement”. (2016-2021)

Co-investigator, Fondecyt Project #1161333, “Econometric Models for Dynamic Labor Allocation Systems”. (2016-2019)

Principal Investigator, Fondef Project # IT13I20031, “Desarrollo de una herramienta para la evaluación económica de niveles de servicio al cliente en retail”. (2014-2016)

Principal Investigator, Columbia-Chile grant, "Public Procurement Mechanisms: From Practice to Research (and Back Again)", (2014)

Principal Investigator, Fondecyt, Project #1120898 “Measuring the Value of Customer Service in Retailing” (awarded by Conicyt, Chile, equivalent to NSF)

Co-principal Investigator, Fondef Project # IT17I0066 (2018-2020), “Desarrollo de una Plataforma Software-as-a-Service para Apoyar Decisiones de Dotación de Personal en Cadenas de Retail”.

CIBER/Chazen Research Grant (2010). "Measuring the performance of combinatorial auctions in school meal procurement"

Columbia Business School, Social Enterprise Center (2008-2009) "Designing procurement mechanisms for meal procurement for public schools in Chile"

The Wharton School, Baker Retailing Initiative (2006). "Estimation of the effect of out-of-stocks in supermarkets"

Public sector collaborations:

2024 “Asistencia técnica para la optimización de los AcuerdosMarco”, Ministry of Economics and
Finance, Peru.

2024 “Asesoría experta e investigación vinculada a la implementación de las modificaciones de la Ley
N°19.888 de Compras Públicas de Chile en materia relativa a la promoción de las Empresas de
Menor Tamaño (EMT) y promoción de Compras Locales”, Open Contracting Partnership
and ChileCompra.

2024 “Asesoría experta e investigación vinculada a la caída de Mercado Público: Cuantificación de
los impactos y lecciones aprendidas”, Open Contracting Partnership and ChileCompra.

2022 “Technical Assistance to the Reform Plan of the National Procurement System of Perú”,
Ministry of Economics and Finance, Peru.

2020-21 “Expert assesment and research to improve public procurement of pharmaceutical products in
Chile”. Open Contracting Partnership and Central de Abastecimiento (CENABAST).

2018 “Auction Design and Procurement Strategies for Framework Agreements and e-Commerce
Platform”, Dirección Chilecompra.

2018 “Eficiency Analysis of Alternative Auction Designs for the new terminals of the Large-scale
Port in San Antonio”, Empresa Portuaria de San Antonio (EPSA).

Poder Judicial de Chile. Labor allocation system for judges and supporting staff in Chilean courts. 2015-2017.

Fiscalia Nacional Economica. Advisor in economic analysis of antitrust cases,
2017-18 “Economic Report for the Estimation of Damages for the Chicken collusion case in Chile”,
Servicio Nacional del Consumidor (SERNAC).
Estimation of Damages for the “Toilet paper” collusion case in Chile (2016)
Estimation of overprices caused by a bidding ring of injectable Pharma products in Healthcare Public Procurement in Chile (2016-2018)

Servicio Nacional del Consumidor (Chile’s Bureau of Consumer Protection). Economic Report for the Estimation of Damages for the “Poultry” collusion case in Chile (2017).

Private sector:

2023 "Evaluation of sales and transaction prediction algorithms using retail scanner data", Walmart Chile & Unholster.

2020-21 “Predicting checkout queues with transaction data”. Walmart Chile.

Walmart Chile. Development of stock-out detection system based on transaction data. (2013-2014).

Banco Bci. Demand estimation and price optimization of consumer loans. (2017-2018)

Clinica Santa Maria. Analysis of surgery data to improve resource efficiency and identify best practices (2017-2018)

Best Service Management SIG Award

Institute of Operations Research and Management Science

Estados Unidos, 2015

Award for the best paper in the area of Service Management in published during 2013-2015,
Finalist, Best Management Science Paper

Institute of Operations Research and Management Science

Chile, 2016

Award for the best paper in Operations Management published in the journal Management Science during 2013-2015. Paper was selected as one of the three finalists.
Associate Editor for Management Science

INFORMS

Estados Unidos, 2015

Associate Editor of one of the flagship journals in the discipline of Management Science and Operations Research
Best professor

UNIVERSIDAD DE CHILE

Chile, 2016

Best professor awarded by the president of the University of Chile.
Best Professor Award, Ingenieria Industrial

UNIVERSIDAD DE CHILE

Chile, 2013

Award to the best full-time professor of Industrial Engineering, University of Chile. Prize awarded in 2013, 2014 and 2018.
Management Science Meritorious Service Award

INFORMS

Estados Unidos, 2010

Prize awarded to the best reviewers of the journal Management Science, one of the most prestigious in the field of Operations Research and Management Science
Management Science Distinguished Service Award

INFORMS

Estados Unidos, 2010

Prize awarded to outstanding reviewer work for the Management Science journal, one of the most important in the area of Operations Research and Management Science.
M&SOM Meritorious Service Award

INFORMS

Estados Unidos, 2009

Prize awarded for excellent work as a reviewer for the M&SOM, one of the most distinguished in the field of Operations Management
1st prize, Doctoral Student Paper Competition

Production and Operations Management Society

Estados Unidos, 2007

Prize awarded to the best doctoral thesis in the field of Supply Chain Management
OPIM Outstanding Scholar Award

UNIVERSITY OF PENNSYLVANIA

Estados Unidos, 2005

Awarded to the most distinguished doctoral student of the Operations and Information Management Department at The Wharton School, U of Pennsylvania
Beca Presidente de la Republica

mideplan

Chile, 2002

Distinguished fellowship to pursue doctoral studies in top universities.
Best undergraduate thesis

Instituto Chileno de Investigación de Operaciones

Chile, 2001

Premio a la mejor memoria de Pregrado en Chile en la disciplina de gestión de operaciones
Second place in undergraduate thesis competition

Sociedad Argentina de Investigación de Operaciones

Argentina, 2001

2nd best undergraduate thesis in operations research.
Best Management Science paper award

INFORMS

Estados Unidos, 2018

Award for the best paper in the field of operations management published in Management Science in the last 3 years.
Franz Edelman Prize

INFORMS

Estados Unidos, 2022

This is the most prestigious award of the Institute of Operations Research and Management Science to applied research with impact in organizations. The 2022 prize was awarded to the Government of Chile for the development of analytical tools to handle the Covid-19 pandemic. Prof. Olivares was one of the 5 researchers leading the project.
Revenue Management & Pricing Practice Award

INFORMS

Chile, 2024

Recognition to applied research with impact in practice. Award for the work "Saving Millions in Government Procurement Through Data Science and Market Design", in collaboration with the Chilean government (Chilecompra).


Saving Millions in Government Procurement Through Data Science and Market Design Olivares, Marcelo; Zanocco, Piero Article ISI INFORMS JOURNAL ON APPLIED ANALYTICS (2024)
Analytics Saves Lives During the COVID-19 Crisis in Chile Goic, Marcel; Olivares, Marcelo; Saure, Denis; Jara, Natalia; Arancibia, Demian; Fuenzalida, Manuel; Pablo Uribe, Juan; Bozanic, Mirko; Cancino-Espinoza, Sebastian Article ISI INFORMS JOURNAL ON APPLIED ANALYTICS (2023)
Identifying Factors Predicting Kidney Graft Survival in Chile Using Elastic-Net-Regularized Cox's Regression Magga, Leandro; Olivares, Marcelo; Valdevenito, Martin; Cabezas, Josefa; Chapochnick, Javier; Kompatzki, Alvaro; Ulloa, Camilo Article ISI MEDICINA-LITHUANIA (2022)
Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission Olivares, Marcelo Article ISI Scientific Reports (2022)
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic Olivares, Marcelo; Weintraub, Andres F.; Torres-Ulloa, Ignacio Article ISI SERVICE SCIENCE (2022)
The Social Divide of Social Distancing: Shelter-in-Place Behavior in Santiago During the Covid-19 Pandemic Carranza, Aldo; Goic, Marcel; Lara, Eduardo; Olivares, Marcelo; Covarrubia, Julio; Jara, Natalia Article ISI MANAGEMENT SCIENCE (2022)
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers Altman, Daniel; Yom-Tov, Galit B.; Olivares, Marcelo; Ashtar, Shelly; Rafaeli, Anat Article ISI M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2021)
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics Musalem, Andres; Olivares, Marcelo Article ISI M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2021)
A Review of Empirical Operations Management over the Last Two Decades Olivares, Marcelo; Staats, Bradley R.; Gaur, Vishal Article ISI M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2020)
Balancing Agent Retention and Waiting Time in Service Platforms Olivares, Marcelo; Musalem, Andres; Yung, Daniel Article SCOPUS (2020)
Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts Rudi, Nils; Olivares, Marcelo; Shetty, Aditya Article ISI PLOS ONE (2020)
Why Empirical Research Is Good for Operations Management, and What Is Good Empirical Operations Management? Staats B.R. Article ISI SCOPUS M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2020)
Dons Adding Inventory Increase Sales? Evidence of a Scarcity Effect in US Automobile Dealerships Cachon G.P.; Gallino S. Article ISI SCOPUS MANAGEMENT SCIENCE (2019)
Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes Kim, Song-Hee; Chan, Carri W. ; Olivares, Marcelo; Escobar, Gabriel J. Article CRITICAL CARE MEDICINE (2016)
ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes Chan C.W.; Olivares M.; Escobar, G Article ISI SCOPUS MANAGEMENT SCIENCE (2015)
Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach Olivares M.; Weintraub GY Article ISI SCOPUS MANAGEMENT SCIENCE (2014)
Measuring the Effect of Queues on Customer Purchases Lu Y.; Musalem A; Olivares M.; Schilkrut A Article ISI SCOPUS Management Science (2013)
Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction Olivares M.; EPSTEIN, R; Yung D Article ISI SCOPUS Management Science (2012)
Drivers of inventory in the U.S. automotive industry OLIVARES, M; Gachon, G. Article Management Science (2010)
Structural Estimation of the Effect of Out-of-Stocks Musalem A; Olivares M.; Bradlow, ET; Terwiesch C; Corsten, D Article ISI MANAGEMENT SCIENCE (2010)
Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets OLIVARES, M; Cachon, G Article Management Science (2009)
Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time OLIVARES, M; Terwiesch, C; Cassorla, L Article Management Science (2008)